FAQ

How do I apply my lashes? 
Please click here for a detailed tutorial.

How do I care for my lashes? 
Please click here for our detailed lash care instructions.

Do you test on animals?
ArielleNashaye.com is and will remain a cruelty free. We do not test our products on animals and only cooperate with those that hold true to this principle. 
 
Do you sell hair? 
Hair (bundles, wigs, lace) will only be listed at time of availability and not exclusively. 
 
When will my order ship? 
Orders ship within 1-3 business days.
 
Can I cancel my order? 
Unfortunately, we are not able to cancel an order once fulfilled.
 
Do you ship internationally? 
Yes, we offer standard and express shipping options to most countries.
 
I entered the wrong shipping info, what do I do? 
Immediately contact us at  with your order number and the subject "Address Incorrect". Billing and shipping addresses must match. Once you receive your shipping confirmation and/or tracking your order can not be canceled, at that point there is nothing we can do about changing your address. ArielleNashaye.com will not be responsible for orders sent to the incorrect delivery address provided by the customer.
 
Can I update my order?
Immediately contact us at hello@ariellenashaye.com with your order number and the subject "Update Order". Once you receive shipping confirmation and/or tracking your order can not be updated.
 
How do I track my order?
All orders are shipped with the United States Postal Service and can be tracked on their website with the tracking number you receive via the email address or phone number associated with your order.
 
What payment methods do you accept?
We accept all major debit and credit cards as well as PayPal. 
 
My package is lost or stolen, what do I do?
Any issues that occur after the package is scanned with USPS are out of our control, you must contact the United States Postal Service (800) 275-8777.
 
My items arrived damaged, what should I do?
Please contact us within 72 hours of receiving the order, at hello@ariellenashaye.com with your order number and/or photos of the damaged product/s.
 
I received incorrect items in my order, what should I do?
Please contact hello@ariellenashaye.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
 
How often do you restock?
Restock dates depend on product availability. However restock dates will always be on our home page.  Please sign up for our emails or SMS text if you would like to be notified directly. 
 
How can I contact your customer service team?
Please email us at hello@ariellenashaye.com.